Waiter/Waitress Duties and Responsibilities

Waiters/waitresses are responsible for coordinating customers’ food and beverage orders with kitchen and bartending staff. Some of their common daily duties include:

Waiter/waitress duties and responsibilities

• Taking orders from customers
• Answering questions about menu items, food sensitivities, and food substitutions
• Giving customers suggestions for food and drinks and telling them about any special menu items
• Serving nonalcoholic beverages and delivering food and alcoholic beverages to customers
• Communicating with customers to ensure satisfaction and resolve any complaints
• Processing customer payments
• Removing dirty dishes from tables to avoid clutter while customers are eating
• Cleaning tables after customers have finished their meals